Cancellation and Refund Policy
At Toolbaz, we strive to provide the best AI-powered tools and services to our users. If you are not satisfied with your purchase, please review our cancellation and refund policy below.
1. Subscription and Payment
- Toolbaz offers both free and paid subscription plans.
- Payments for premium plans are processed securely through our payment gateways.
- By purchasing a premium plan, you agree to our terms and conditions.
2. Cancellation Policy
- Users can cancel their subscriptions at any time from their account settings.
- Cancellations will be effective at the end of the current billing cycle.
- You will continue to have access to premium features until the subscription period expires.
3. Refund Policy
We offer refunds under the following conditions:
- Accidental Purchase: If you accidentally subscribed to a premium plan and notify us within 24 hours, we may process a refund.
- Technical Issues: If you face technical difficulties preventing the use of our tools and we cannot resolve them within a reasonable time, you may be eligible for a refund.
- Unsatisfactory Service: Refunds for dissatisfaction will be considered on a case-by-case basis.
- Duplicate Payment: If you are charged twice for the same service, we will issue a full refund for the duplicate charge.
- Refund Timeline: Approved refunds will be processed within 7-10 business days, depending on your payment method.
4. Non-Refundable Cases
- If a subscription has been used extensively before a refund request.
- Refunds are not provided for partial usage of the service within a billing cycle.
- Refunds will not be issued after 7 days from the date of purchase.
5. How to Request a Refund
- To request a refund, please contact our support team at [email protected] with your payment details and reason for the request.
- Our team will review your request and respond within 3-5 business days.
- Approved refunds will be processed within 7-10 business days, depending on your payment method.
6. Changes to the Policy
Toolbaz reserves the right to update this policy at any time. We encourage users to review it periodically for any changes.
For further assistance, please contact our support team at [email protected].